Terms and Conditions


Terms and Conditions are subject to change at any time, without prior notice. These Conditions can be saved electronically or printed by all users of our Website. These Conditions will apply to all transactions carried out by placing an order via our website or via email to Kasadamo, and by doing so it is implied that you accept our terms and conditions as listed below:

Therefore, before placing an order and/or purchasing products and/or services the Purchaser must verify the applicable terms and conditions.

Updated version 16/06/2020



Prices are subject to change. Packaging is always included in our price; however, if the Purchaser requires specific packaging, it will be charged accordingly.

Prices always refer to a single unit and VAT is not included in the price. Legal tax and fees must be subsequently added to the price.

Price excludes shipping costs and white glove services.



Unless otherwise specified, no products will be shipped until Purchaser makes the full payment. Order confirmations for orders shall state: the sales order number, the products ordered; quantity; approximate shipment date; billing address; product prices and payment terms. Kasadamo will issue an invoice to the Purchaser with the order confirmation.

Purchasers must provide Kasadamo with a valid email address, company name (if applicable) and address, taxpayer number (if applicable) and other relevant information under these Terms and Conditions.

Kasadamo reserves the right to consider a proforma invoice valid for 4 weeks from the day of its initial submission. For proforma invoices with delivery service quotes, they are considered valid for 2 weeks only.

Kasadamo reserves the right to set an expiration date and the price of an official quotation for a custom item.



Payment terms are set on the Order Confirmation.

Proforma Invoices will require a 50% deposit to confirm the order and the payment of the remaining balance is required to start the production of the artwork.

The Purchaser has the possibility to pay the full amount to confirm the order, in order to avoid a two-stage payment to produce the artwork. If one of Kasadamo’s clients cancels the purchase order, made for a special request of a non-existing artwork, Kasadamo will not refund the client.

If the artwork already exists, the remaining balance is required before shipment.

Payment must be made by wire transfer (in Euros €, in pounds, in Dollars $, in Swiss Francs) and a confirmation (receipt) of the transfer must be sent to the Ambassador. The payment also confirms data described on proforma Invoice; The client must check and approve all data on the proforma before making any deposit. Kasadamo is not responsible for the impossibility of any changes to this document.


The client should confirm Kasadamo bank details before making any payments and provide proof of their bank transfer to the designated Ambassador.


  1. All quoted completion and delivery dates are estimates only
  2. Production time depends on the artist. This will be confirmed once the Purchaser is interested in a specific artwork.
  3. Kasadamo is not responsible for delays in production.
  4. Kasadamo is not responsible for delay in production time if there is failure in the Purchaser submitting the confirmation (receipt) of the transfer.



Any date of delivery is only an estimate of the date of delivery, not a guarantee of a specific delivery date. Custom artworks require a case-by-case review.

No products will be shipped until Kasadamo’s Artists send the final pictures of the products to Kasadamo.



Purchaser’s Sales Order shall not be subject to cancellation, changes or reductions in amount, or suspension of deliveries once the order and down payment have been confirmed.



Alterations, amendments or any corrections made subsequently to the order confirmation need to be confirmed in writing by Kasadamo Purchaser representatives.



Errors or omissions in any Kasadamo quotation, acceptance, packing list or other document shall be subject to correction at Kasadamo’s discretion.



References, sizes, details and all specifications should be confirmed by the Purchaser prior to the order confirmation.



All Kasadamo descriptive matter, weights, dimensions and illustrations contained in Kasadamo website, catalogues or advertisements are close approximations only and intend to give a general description of the artworks. While every effort is made to match a finish, no guarantee can be made of an exact match.



The Purchaser assumes, without limitation, all risk of injury, damage, or otherwise arising out of any use other than the intended use of a Kasadamo’s products.



If no white glove services from Kasadamo; the Purchaser shall notify his/her Ambassador at the reception of Kasadamo’s products regarding any defect or deficiency therein, including questions regarding the Order Confirmation, mis shipments or lost or damaged shipment. Please note that before signing the goods delivery document, the Purchaser must confirm that the package has any noticeable damage.

If the packages or products have noticeable damage, please contact your Kasadamo Ambassador and the carrier at the reception of the products and provide pictures and details of the damages in written form.

If white gloves services from Kasadamo; the Purchaser shall not open and unpack any delivered products. It is the white gloves services’ responsibility to open any packages and notify Kasadamo if there is any defect or deficiency therein, including questions regarding mis shipments or lost or damaged shipment.

Please note that before signing the goods delivery document, the Purchaser must confirm that the package does not have any noticeable damage.

If the packages have any noticeable damage, please contact Kasadamo and the carrier at the reception of the products and provide pictures and details of the damages in written form.

All defective products that are returned to us must be packed in original boxes with original packing material.

All damaged crates/packaging shall remain in place until claim with Kasadamo is settled. Signed delivery note must be presented upon the claim’s submission.

Kasadamo reserves the right to refuse any delivery pickup from any location other than the original delivery address.

Failure to provide such notice to Kasadamo shall be deemed acceptance of such Kasadamo products as complete and satisfactory to Purchaser.

Signature of receipt by the Purchaser constitutes full acceptance of all packages stated on the purchase order.

If Purchaser refuses any product, the Purchaser must notify Kasadamo of such refusal in writing at the reception of such product and will return the product to the original condition and packaging, otherwise the Purchaser shall be deemed to have accepted the product.

In the event of a problem with a shipment the Purchaser should immediately notify Kasadamo of any such problems so that the parties can have a timely opportunity to address any concerns and amicably reach a solution.

Kasadamo shall not be liable for any delay in shipment for any cause, nor shall any delay entitle the Purchaser to cancel any order after its shipment.



Purchaser will be responsible for all shipping costs including costs of insurance for shipping of the products. Fees will be charged separately from the product(s).

White glove services are not included in the price.  Kasadamo reserves the right to charge an extra 20% on the transportation’s price if the client postpones the expedition within 3 days or less prior to the agreed departure date.

Ownership of the product transfers to the Purchaser (owner) at the time the goods are picked up by the carrier.

If a different service or urgent delivery is required, the Purchaser must clearly request it when placing the order and will be charged accordingly.

POD/Proof of delivery must be signed with reservations. In case of apparent damage, the Purchaser must open the goods in front of the carrier and mention the damages on the POD.

We are not responsible for damages caused by handling, loading or unloading by people acting on behalf of the Purchaser. Kasadamo is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier and Kasadamo with initial notification of intent to file a claim; Photos of the packaging may be as important as the item itself in resolving a possible freight claim.



Purchaser shall not be entitled to return artworks without Kasadamo’s written approval. Kasadamo makes sure to take all possible measures to ensure the order arrives in the best condition possible. In case of damages in Purchaser’s location, it is the Purchaser’s responsibility to keep the package, provide all necessary claim materials and prepare the product to be picked up.

All defective products must be returned in the original packing material. The Purchaser must not attempt to modify, handle or repair them.

Kasadamo will only allow the return by Purchaser and the replacement of broken artworks. In case of broken artwork, replacements will be provided for cost of free of charge. Kasadamo does not issue cash refunds. Shipping charges are not refundable. Kasadamo is not responsible for the damages caused by the freight company. Kasadamo does not accept or honour charge-back, debits, returns, offsets, deductions, or claims without our express written consent. Should any delay entitle the Purchaser to cancel any order after it has shipped or refuse delivery.



Kasadamo provides a certificate of authenticity which will be sent with the ordered artworks to the client.



The name of Kasadamo, logo or the other trademarks may not be used in any way, without prior written permission from Kasadamo. Kasadamo prohibits use of Kasadamo logo as part of a link to or from any site unless such link is approved in advance by Kasadamo in writing.



In no event will Kasadamo’ liability for any breach of this Agreement be more than the amount of the Sales Order which is the subject of the alleged breach. Kasadamo shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.



All Order confirmations are subject to strikes, labour problems, lockouts, contingencies of transportation, failure of usual source of supply of fuel, shortage of materials, accidents, product delay or any other problems beyond Kasadamo’s control such as natural disasters. Kasadamo shall not be responsible for such events and will make every reasonable effort to ship the products once the delay is rectified.



These Terms and Conditions shall be construed in accordance with and governed by Switzerland, without regard to the principle of conflicts of law.