Terms and Conditions


Terms and Conditions are subject to change at any time, without prior notice. These Conditions can be saved electronically or printed by all users of our Website. These Conditions will apply to all transactions carried out by placing an order via our website or via email to Kasadamo, and by doing so it is implied that you accept our terms and conditions as listed below:

Therefore, before placing an order and/or purchasing products and/or services the Purchaser must verify the applicable terms and conditions.

Updated version 16/06/2020



Prices are subject to change. Packaging is always included in our price; however, if the Purchaser requires specific packaging, it will be charged accordingly.

Prices always refer to a single unit and VAT is not included in the price. Legal tax and fees must be subsequently added to the price.

Price excludes shipping and assembly service.

Specifically, on Upholstery items, the price includes the standard fabric according to the grade specified; In case a different fabric from one of Kasadamo’s brands is required, or COM/COL option, price will be provided according to your requirements and Purchaser must contact Kasadamo’s Ambassadors for pricing.



Unless otherwise specified, no products will be shipped until the Purchaser makes the full payment. Order confirmations for orders shall state: the sales order number, the products ordered, including model numbers, if applicable; quantity; approximate shipment date; billing address; product prices and payment terms. Kasadamo will issue an invoice before production of the products.

Purchaser must provide Kasadamo with a valid email address, company name (if applicable) and address, taxpayer number (if applicable) and other relevant information under these Terms and Conditions.

Kasadamo reserves the right to consider a proforma invoice valid for 4 weeks from the day of its initial submission. For proforma invoices with delivery service quotes, they are considered valid for 2 weeks only.

Kasadamo reserves the right to set an expiration date and the price of an official quotation for a custom item.



Payment terms are set out on the Order Confirmation.

Proforma Invoices will require a 50% deposit to confirm the order and the payment of the remaining balance is required to start the production. The payment of the final balance can be taken as a bank guarantee. The final balance will be released only prior to shipping when the products are ready to ship.

Possibility to pay the full amount to confirm the order, in order to avoid a two- stage payment.

Payment must be made by wire transfer (in Euros €, in pounds, in Dollars $, in Swiss Francs) and a confirmation (receipt) of the transfer must be sent to the Ambassador. Payment also confirms data described on proforma Invoice; Please check and approve all data on the proforma before making any deposit. Kasadamo is not responsible for the impossibility of any changes to this document.


The Purchaser should confirm Kasadamo bank details before making any payments and also provide proof of their bank transfer to the designated Ambassador.



Kasadamo reserves the right to apply a warehouse fee except for mutual agreement between both parties.

Upon completion, an additional storage fee of 120€/m3 per week will be charged to any stored merchandise if shipping arrangements have not been made within 2 weeks from the date the goods are received in our brand’s warehouse.


  1. All quoted completion and delivery dates are estimates only
  2. Production time is between 8 and 12 weeks, depending on the brand. Delivery time is not included.
  3. For pieces with custom specifications or orders of large quantities Kasadamo reserves the right to agree with the Purchaser on a different lead time.
  4. Lead time for orders with COM products only start once the fabric arrives at our office and is properly identified.
  5. All fabrics must be identified with the proper document – provided by Kasadamo sales representative.
  6. Kasadamo is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the Purchaser.
  7. Kasadamo is not responsible for delay in production time if there is failure in submitting the confirmation (receipt) of the transfer.



For custom requirements, every case will be assessed individually by our design team. If a custom drawing is required, a fee can be applied to the service.



Kasadamo has samples available for all its standard finishes, for hard case and fabrics. If the Purchaser wish to acquire any of the finishes, they should contact a Kasadamo Ambassador in order to purchase them. When a fee for the sample is applied, it is deduced in the next order with Kasadamo.



Any date of delivery is only an estimate of the date of delivery, not a guarantee of a specific delivery date. Custom products require a case-by-case review with a minimum of 90 days, which can be increased depending on the specifications of the parts.

No products will be shipped until our suppliers send us the final pictures of the ordered products.



Purchaser’s Sales Order shall not be subject to cancellation, changes or reductions in amount, or suspension of deliveries once the order and down payment have been confirmed.



Alterations, amendments or any corrections made subsequently to the order confirmation need to be confirmed in writing by Kasadamo Purchaser representatives.



Errors or omissions in any Kasadamo quotation, acceptance, packing list or other document shall be subject to correction at Kasadamo’s discretion.



All materials are chosen by the Purchaser prior to order confirmation. Kasadamo engages as the producer of a choice made by the Purchaser. References, sizes, details and all specifications should be confirmed by the Purchaser prior to order confirmation.



All Kasadamo descriptive matter, weights, dimensions and illustrations contained on our website, catalogs or advertisements are close approximations only and intended to give a general description of the goods. While every effort is made to match a finish, no guarantee can be made of an exact match. Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty.



By accepting delivery of any Kasadamo products, the Purchaser agrees to use that product only for its intended use as furniture including furniture for resale. The Purchaser assumes, without limitation, all risk of injury, damage, or otherwise arising out of any use other than the intended use of a Kasadamo’s products.



If no white glove services from Kasadamo; the Purchaser shall notify his/her Ambassador at the reception of Kasadamo’s products regarding any defect or deficiency therein, including questions regarding the Order Confirmation, mis shipments or lost or damaged shipment. Please note that before signing the goods delivery document, the Purchaser must confirm that the package has any noticeable damage.

If the packages or products have noticeable damage, please contact your Kasadamo Ambassador and the carrier at the reception of the products and provide pictures and details of the damages in written form.

If white glove services from Kasadamo; the Purchaser shall not open and unpack any delivered products. It is the white gloves services’ responsibility to open any packages and notify Kasadamo if there is any defect or deficiency therein, including questions regarding mis shipments or lost or damaged shipment.

Please note that before signing the goods delivery document, the Purchaser must confirm that the package has any noticeable damage.

If the packages have any noticeable damage, please contact Kasadamo and the carrier at the reception of the products and provide pictures and details of the damages in written form.

All defective products that are returned to us must be packed in original boxes with original packing material.

All damaged crates/packaging shall remain in place until claim with Kasadamo is settled. Signed delivery note must be presented upon the claim’s submission.

Kasadamo reserves the right to refuse any delivery pickup from any location other than the original delivery address.

Failure to provide such notice to Kasadamo shall be deemed acceptance of such Kasadamo products as complete and satisfactory to Purchaser.

Signature of receipt by the Purchaser constitutes full acceptance of all packages stated on the purchase order.

If Purchaser refuses any product, the Purchaser must notify Kasadamo of such refusal in writing at the reception of such product and will return the product to the original condition and packaging, otherwise Purchaser shall be deemed to have accepted the product.

In the event of a problem with a shipment the Purchaser should immediately notify Kasadamo of any such problems so that the parties can have a timely opportunity to address any concerns and amicably reach a solution.

Kasadamo shall not be liable for any delay in shipment for any cause, nor shall any delay entitle the Purchaser to cancel any order after its shipment.



Purchaser will be responsible for all shipping costs including costs of insurance for shipping of the products. Fees will be charged separately from the product(s).

White glove service is not included in the price.  Kasadamo reserves the right to charge an extra 20% on the transportation’s price if the Purchaser postpones the expedition within 3 days or less prior to the agreed departure date.

Ownership of the product transfers to the costumer (owner) at the time the goods are picked up by the carrier.

If a different service or urgent delivery is required, the Purchaser must clearly request it when placing the order and will be charged accordingly.

POD must be signed with reservations. In case of apparent damage, the Purchaser must open the goods in front of the carrier and mention the damages on POD.

We are not responsible for damages caused by handling, loading or unloading by people acting on behalf of the Purchaser. Kasadamo is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier and Kasadamo with initial notification of intent to file a claim; Photos of the packaging may be as important as the item itself in resolving a possible freight claim.



Purchaser shall not be entitled to return products without Kasadamo’s written approval. Kasadamo’s makes sure to take all possible measures to ensure the orders arrives in the best condition possible. In case of damages in the Purchaser’s location, it is the Purchaser’s responsibility to keep the package, provide all necessary claim materials and prepare the product to be picked up.

All defective products must be returned in the original packing material and the Purchaser must not attempt to modify, handle or repair them.

Kasadamo will only allow the return by Purchaser and the replacement of manufacturing defective products. In case of manufacturing defect, replacements will be provided free of charge, and will be available for pick up from our brand’s warehouse. It is mandatory to receive the damaged part/piece before replacing it by the new one. Kasadamo does not issue cash refunds. Shipping charges are not refundable. Kasadamo is not responsible for the damages caused by the freight company. Kasadamo does not accept or honour charge-back, debits, returns, offsets, deductions, or claims without our express written consent.

Shall any delay entitle the Purchaser to cancel any order after it has been shipped or refuse delivery.



The name of Kasadamo, logo or the other trademarks may not be used in any way, without prior written permission from Kasadamo. Kasadamo prohibits use of Kasadamo logo as part of a link to or from any site unless such link is approved in advance by Kasadamo in writing.



In no event will Kasadamo’ liability for any breach of this Agreement be more than the amount of the Sales Order which is the subject of the alleged breach. Kasadamo shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.



Kasadamo products are under 1 to 2 years parts and labour warranty against manufacturer defects from the date of shipment mentioned on the invoice. Replacement or exchange of products should be approved by the manufacturer and is at the discretion of the manufacturer. In the event a product is approved for replacement, then the warranty is continued from the original product and will not be an extended warranty.



All Order confirmations are subject to strikes, labour problems, lockouts, contingencies of transportation, failure of usual source of supply of fuel, shortage of materials, accidents, product delay or any other problems beyond Kasadamo’s control such as natural disasters. Kasadamo shall not be responsible for such events and will make every reasonable effort to ship the products once the delay is rectified.



These Terms and Conditions shall be construed in accordance with and governed by Switzerland, without regard to the principle of conflicts of law.